TALKi is an Omnichannel Interactive Platform that allows a company to integrate and manage its digital communication channels from a single application.
TALKi is 100% cloud-based and enables simple, friendly, and intuitive communication when interacting with your customers.
Chat with your customers in real time from any digital channel (text or voice) and manage them from TALKi. This way, you'll be able to handle communications from WhatsApp, Messenger, Web Chat, Call Center, and others.
TALKi's Dashboards and KPIs provide 360° visibility into what's happening with your Clients, Human Advisors, and AI Virtual Assistant.
It is possible to integrate TALKi with Virtual Assistants that use Artificial Intelligence.
Some important features of TALKi
It allows you to create search filters and access conversation history so that the Human Advisor has a knowledge base about the Client.
Conversations can be reassigned to another Human Advisor (even based on a configured specialty) and conversations can be automatically closed after a specified period of inactivity.
TALKi can integrate with the organization's external systems for information validation and query. These external systems can be Google, Waze, etc.
Integration with the organization's internal systems is also possible for queries or recording transactions.
Integration can be done through APIs or Web Services.
Systems that can be integrated include: ERP, CRM, WMS, SAP, In-House Development, etc., as long as they provide mechanisms for successful integration.
The availability of Dashboards and various KPIs allows for 360° visibility into Advisor management, client interactions, and the management of Virtual Assistants powered by Artificial Intelligence. These Dashboards and KPIs, obtained by Artificial Intelligence during the Virtual Assistant's conversational management with the Client, are available in TALKi so they can be viewed and accessed according to each configured Role.
AutoGest is a Business Management Platform that consolidates various innovative technologies such as ERP (Enterprise Resource Planning), RPA (Robot Process Automation), BI (Business Intelligence), and AI (Artificial Intelligence). All of these technologies work together to provide visibility and control over all of your company's processes.
The Enterprise Resource Planning System is comprised of modules for General Accounting, Finance, Human Resources, Logistics, Projects, Management Reports, Tax, and Security. These are configured to adapt to any company and incorporate the greatest possible detail to allow integration with the analytical layer of Business Intelligence (BI) and Business Process Automation (RPA) Robots.
We design software robots that can mimic the repetitive work performed by humans and then execute rules-based business processes.
AutoGest robots can interact with any module of the platform. They can monitor, detect, and report on any distortions that may occur in business processes. The robots can work 24 hours a day, 365 days a year, nonstop, much faster, and with 100% reliability and accuracy.
AutoGest's Business Intelligence module features a powerful analytical engine that allows you to generate dashboards and KPIs to gain 360° visibility into your company's administrative and operational processes. Save time and effort by consulting frequently used charts and indicators online. Don't wait until the end of the month or the close of the accounting period to view the information you need for decision-making.
"AutoGest" integrates Watsonx, IBM's Generative Artificial Intelligence. We are at the forefront of Artificial Intelligence integration and interaction,
thanks to our strategic alliance with IBM. Implement Virtual Assistants with Artificial Intelligence to optimize your business processes,
in areas such as: Operations, HR, Logistics, Sales, Customer Service, Collections, etc. The Virtual Assistant with Artificial Intelligence from "AutoGest" will help you interact with the platform to meet your information needs.
Our Virtual Assistants can learn from experience and can also be trained in specialized topics based on the organization's expertise. Based on the organizational culture, they can be given personality and behavioral characteristics to respond in the desired way.
A Virtual Assistant is capable of interacting with human beings through text or voice channels such as: WhatsApp, Messenger, Web Chat, Call Centers, SMS, Email, etc.
The Virtual Assistant simulates a real person because it uses Watsonx, IBM's Artificial Intelligence, so that clients can obtain satisfactory answers to their questions.
The Virtual Assistant understands human language and communicates based on its linguistic codes, making the conversation flow smoothly and naturally.
Available 24 hours a day, 365 days a year.
Immediate response time.
Use the digital channels of your choice
Optimize labor, payroll, and service costs.
Reduce physical space and equipment.
Increase the Productivity of your business.
Allows you to prioritize and delegate specific tasks.
It generates relief and less stress for staff and customers.
Fast and economical scaling.
Data collection to personalize care.
Allows integration with other internal and external systems.
Provide a professional image.
Contact us and let's work together on your technological projects!!!
We have strategic alliances with market-leading companies
Some of our satisfied customers
Contact us and tell us about your use cases. Together, we'll implement your Virtual Assistant with Artificial Intelligence.
